Solution Consultant

Roles & Responsibilities

• Be able to understand nature of client issues and resolve them in timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
• Self motivated and be team player.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and issues resolve

Requirements

• Strong verbal and written communication skills in English.
• Good computer knowledge.
• Self motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.
• Should be open to work in night shifts