How to process a no-show booking

Mark a no-show, apply your charge and release the room back to sale so the channel manager can resell it.

1. 1

   Open the unarrived booking

   After your cut-off time, find the arrival that never checked in.

2. 2

   Mark it as no-show

   Set the reservation status to No-show.

3. 3

   Apply your policy

   Charge your no-show fee or retain the deposit according to your cancellation policy.

4. 4

   Release the room

   Put the room back into inventory so the channel manager can resell it across your channels.

5. 5

   Note the source

   If the booking came from an OTA, flag it for any commission or dispute handling.