Staff how-to guides

Quick task guides for your hotel team

Short, step-by-step guides for the everyday jobs at the front desk, in distribution and at the F&B till — written for Malaysian hotels, resorts and serviced apartments.

Front desk

5 steps·3 min

How to check in a walk-in guest with a MyKad reader

Register a walk-in in under three minutes by scanning the guest's MyKad — no manual typing, and clean records for e-Invoice.

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5 steps·4 min

How to check out a guest and issue an LHDN e-Invoice

Settle the folio and generate a validated, QR-coded LHDN e-Invoice at checkout — or roll walk-ins into your month-end consolidated invoice.

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5 steps·2 min

How to process a no-show booking

Mark a no-show, apply your charge and release the room back to sale so the channel manager can resell it.

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Distribution

5 steps·2 min

How to stop-sell (close out) a room type across your channels

Close a room type on every OTA at once from the channel manager, so you never oversell a sold-out or blocked category.

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F&B & billing

5 steps·2 min

How to post an F&B charge to a guest's room folio

Send a restaurant or bar bill straight to the guest's room so it settles on one consolidated checkout and e-Invoice.

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5 steps·2 min

How to split or move a charge between guest folios

Move a charge to the right folio — company vs guest, or between roommates — for a clean checkout and separate invoices.

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See these tasks on your own property

Book a free demo and we'll walk your team through eZee on your rooms, rates and outlets.

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