Strengthen your online presence with hotel reputation management software
Collect, manage and respond to online reviews all from one place.
Why hotel reviews matter
of travellers read reviews before choosing where to stay
won't book a hotel that has no reviews at all
TripAdvisor users see hotels that reply to reviews as ones that truly care
Live with Reputation Management in three simple steps
Connect your platforms
Pull reviews from OTAs, Google and social into one place.
Understand & respond
Read sentiment, translate, and reply with saved templates.
Grow your score
Request more reviews and showcase your best on your site.
What Reputation Management does
All reviews in one inbox
Collect reviews from Google, Agoda, Booking.com, TripAdvisor, Traveloka and your own site in one dashboard.
Sentiment analysis
Understand the emotion behind each review so you know what guests love and what needs fixing.
Respond faster
Reply quickly with saved, editable response templates, so no review waits days for an answer.
Reply in any language
Read and respond to reviews translated into your own language, handy for guests writing in Bahasa, Mandarin or English.
Get more reviews
As a TripAdvisor Review Express partner, invite guests to review after their stay and grow your review count.
Local competitor analysis
Benchmark your rating against nearby hotels so you know where you stand in your market.
Highlight the best and worst
Pinpoint your most and least loved services and route issues to the right team.
Showcase best reviews
Publish your best feedback on your website and booking engine to build trust and lift direct bookings.
Reputation reports
Track reputation trends and service performance over time.
Organised review management
Sort reviews by the action needed and see which platforms need attention.
Trusted by hoteliers worldwide
eZee's reputation management software is already relied on by properties across the globe, from boutique stays to full service resorts.
Want to be the next success story? Get a free demo.
Frequently asked questions
Which review sites does it pull from?
It brings reviews from Google, Agoda, Booking.com, TripAdvisor, Traveloka and Facebook, among others, into one inbox.
Can I respond to reviews written in Bahasa Malaysia or Mandarin?
Yes. Reviews can be translated into your language so you can read and respond to guests writing in Bahasa Malaysia, Mandarin or English.
What is sentiment analysis?
It reads the tone of each review and tells you how guests really feel, so you can spot recurring praise or problems without reading every line.
Can it help me get more reviews?
Yes. As a TripAdvisor Review Express partner, you can invite guests to leave a review after check-out and steadily grow your count.
Does it work for a hotel group?
Yes. Manage reviews for several properties from one dashboard, with reporting per property and across the group.
How soon am I notified of a new review?
New reviews sync into the dashboard automatically, so you can respond while feedback is still fresh.
More in the eZee suite
Hotel PMS
Run your Malaysian hotel from one screen: front desk, reservations, housekeeping and billing, with LHDN e-Invoice, SST, Tourism Tax and MyKad check-in built in.
Booking Engine
Turn your website and Google into a zero-commission channel. Take direct bookings in ringgit with FPX, DuitNow QR and cards, plus LHDN e-Invoice built in.
Channel Manager
Sync rates and inventory across Agoda, Booking.com, Traveloka, Airbnb and 600+ channels from one dashboard, with two-way sync that stops overbooking.
Reputation Management guides & articles
Practical reads on guest experience & online reputation for Malaysian properties.
See Reputation Management on your property
Book a free demo and we'll show you exactly how it fits the way you run.